New rating · just now
“Lovely family dinner, the mixed grill was perfect.”
Sira Survey Management
Ask at the table. Hear it in their own voice.
Guests answer in seconds, with a tap or a voice note, right where the visit ends. Every answer reaches the branch, already sorted into what went well and what to fix.
- Opens in the phone’s browser. No app to download.
- Tap, type or talk, in Arabic or English.
- Each answer is tied to its branch, channel and shift.
How was your visit?Scan, tap or talk. 20 seconds.
New voice noteOlaya · Dine in · Lunch
survey.yourbrand.com
Your RestaurantOlaya branch · Dine in
How was your visit today?
Tap a star.
What stood out?
FoodServiceSpeedCleanlinessValue
Tell us more.
Hold the button and talk. Arabic or English.
0:00
Recording…
Here’s what we heard.
Voice note · 0:09 · transcribed
Thank you!The Olaya branch manager will see your note today.Share on GoogleMaybe later
The silent middle
Most guests never tell you. They just don’t come back.
The few who post online are usually delighted or furious. Everyone in between leaves quietly, and that’s where the problems you can actually fix are hiding.
Today’s guests at one branch
Posted praise4Loved it and said so online.
Posted a complaint4Went public, often days later.
Left without a word0Said nothing. Some won’t be back.
Illustrative. One dot is one guest.
Where you ask
One survey for every moment. Right where the visit ends.
Each channel gets its own questions. Every answer arrives already tagged with the branch, the channel and the shift.
Scanned at table 12
How was your visit?Table 12 · Scan, tap or talk
Takeaway #2481Olaya
Mixed grill58.00
Hummus14.00
Fresh lemon mint12.00
TotalSAR 84.00
Tell us how it wasTakes 20 seconds
9:41
Thursday
Your Restaurant · now
Thanks for picking up at Olaya Drive Thru. How was your order? Tap to answer
Did it arrive hot?Scan and tell us
A card on every table.
Guests scan before the bill arrives, while the meal is still fresh in their mind.
Questions for this channel
How was the food today?Stars
How was the service?Stars
Anything we should know?Voice or text
Tagged on arrival
Voice note surveys
Guests don’t type feedback. They talk.
Few people will write a paragraph on their phone. Most will send a voice note, the way they message friends. Sira writes down every note and sorts what was said into themes.
- Hold to talk, right in the phone’s browser
- Transcribed in Arabic or English
- Sorted into what went well and what to fix
Guest · Arabic voice noteOlaya · Dine in · Dinner
0:14
TranscriptWritten down automatically
الموظفين كانوا لطيفين جداً والخدمة سريعة، بس الأكل وصل بارد شوي، والمواقف كانت زحمة وما لقينا مكان.
ThemesSorted for the branch
StaffWent wellFriendly and quick
Food temperatureTo fixArrived a bit cold
ParkingTo fixNo space nearby
Sent to the Olaya branch manager with the full note
Two paths
Every guest can share on Google. Every problem reaches you first.
After answering, every guest is invited to post on Google. Anyone with an issue can also tell the branch privately, and it becomes a ticket the manager sees right away.
Public · Google
Your Restaurant · OlayaGoogle Maps profile
4.61,283 ratings
Guest · 7:42 pmOlaya · Dine in
“Lovely family dinner, the mixed grill was perfect.”
Share on GoogleTell the branch privately
Both options, for every guest.
Private · to the branch
Private notes become tickets here
Root cause
Every comment, traced to the branch, the shift, the item.
Sira’s AI reads each answer and tags it as it lands. Patterns that hide in a pile of comments show up on one screen.
Incoming answersLive
Voice note · Delivery
“Fries were cold by the time we opened the bag.”
OlayaDinnerFriesFood temperature
Survey · Dine in
“We waited almost 25 minutes to pay.”
CornicheDinnerCashierWait time
Survey · Takeaway
“No garlic sauce again, and the drink was missing.”
Al MalqaLateSaucesMissing items
Voice note · Delivery
“Burger was lukewarm, the bun was soggy.”
OlayaDinnerBurgerFood temperature
Survey · Dine in
“Staff were lovely, kids loved the place.”
King Fahd RdLunchStaff
Food temperature · by branch and shiftLast 30 days · comments per 100 orders
BreakfastLunchDinnerLateOlaya0000Corniche0000Al Malqa0000King Fahd Rd0000
Root cause found
Cold food at Olaya on the dinner shift comes mostly from delivery orders with fries. It started 9 days ago.
OlayaDinnerDeliveryFries
Close the loop
Fix it before the guest moves on.
A private note becomes a ticket for the right manager. They reply, fix the cause, and every answer is kept in that guest’s history.
- 1A note comes inTagged with branch, shift and theme.
- 2A ticket is openedAssigned to the manager of that branch.
- 3The manager repliesFrom Sira, while the guest still cares.
- 4The history staysEvery answer, ticket and reply in one profile.
Ticket #10428:16 pm
Cold food · Olaya · Dinner“Food came out cold and we waited a long time for the bill.”
OpenBranch manager
Reply to guest8:41 pm
Sorry about tonight. We’ve spoken to the kitchen team and your next visit is on us.
Thank you, that’s kind. We’ll come back.
Guest history
SA
Guest · +966 5•• ••• 2146 visits · mostly Olaya
Survey · 5 starsAug 12
Voice note · praised staffSep 03
Ticket · cold foodToday
Reply sent · resolvedToday
Came back 9 days later
Survey builder
Build a survey in minutes. In Arabic and English.
Pick the channel, add questions from ready types, pull items straight from your menu, and see exactly what guests will see.
1
How was your meal today?
Stars2
Which dish did you order?
Menu itemMixed grillShawarma plateFries
3
Anything else we should know?
Voice noteAdd a questionStarsYes / NoChoiceMenu itemVoice note
Your RestaurantOlaya · Dine in
How was your meal today?
Anything else we should know?
Hold to talk
Live preview
Sira weekly reportTo: Corniche branch manager
Sun 9:00Sira weekly reportTo: Olaya branch manager
Sun 9:00Your week at Olaya
Survey answers from the last 7 days
Answers0+18 vs last week
Average rating4.4+0.2 vs last week
Voice notes0Transcribed
Went well
- Staff41
- Food quality33
- Cleanliness18
To fix
- Food temperature12
- Parking7
- Wait time5
1 ticket still open · cold food, dinnerOpen in Sira
Weekly reports
Every branch manager gets their own weekly report.
No logging in to dig. Each manager gets what their guests said this week, what to fix first and which tickets are still open.
On the day you chooseWeekly or monthly, scheduled once.
One branch or manyBranch managers see theirs. Area managers see all of theirs.
Export any timeDownload the full data for your own analysis.
Beyond restaurants
Built for restaurants. Works wherever customers visit.
Any business with a counter, a waiting room or a receipt can ask at the right moment.
Table, receipt, bagRestaurants
“Did your order arrive hot?”Explore
On the receiptPharmacies
“Did we have what you needed?”Explore
SMS after the visitClinics
“How long did you wait to be seen?”ExploreAt the till, on the bagRetail
Ask about fitting rooms, staff help and stock, store by store.
ExploreQR on the invoiceCar service centers
Hear about the wait, the price and whether the fix held, after every service.
ExploreQuestions
Surveys, answered.
What restaurant and retail teams ask before they start collecting customer feedback with Sira.
Guests scan a QR code on the table, receipt or bag, or open a text link after their visit. They rate the experience, pick what stood out and add a comment or a voice note. Each answer reaches Sira tagged with the branch, channel and shift.
Start hearing the guests who never say a word.
See how surveys and voice notes would work across your branches, from the first QR card to the weekly report.
New voice note · Olaya