AI review replies. Answer every customer, in your voice.
Sira drafts a personal reply to every Google rating and review across your branches, in Arabic or English. Your team approves it in one click, and complaints are flagged for follow-up before they spread.
Best smash burger in Riyadh, and Khalid at the counter was so friendly.
Silence reads as not caring.
The next customer reads your replies before they read your menu. An unanswered complaint looks like nobody is in charge, and a thoughtful reply often wins more trust than a five-star rating. Replies also show Google that the branch is active.
Great coffee, friendly team.
Order was cold and the delivery was late.
Lovely breakfast and very quick.
Waited too long at the drive-through.
One brand voice, the right tone for every case.
Set your voice once: how formal, how long, what to say and what never to say. Sira follows it in every draft, and adjusts the tone to the rating, the language and what the customer actually wrote.
The mandi was perfect and the staff made my dad’s birthday special.
Happy birthday to your dad, Yousef! The team loved celebrating with you. Come back soon for another mandi.
From a new review to a problem solved.
A reply is the public part. Behind it, Sira reads what went wrong, tags how serious it is, and makes sure the branch actually fixes it.
Every new rating is read, sorted by topic and given a severity.
A reply in your voice and the customer’s language, ready in seconds.
Your team edits or approves. The reply goes live on Google.
Serious cases open a ticket for the branch manager, tracked until resolved.
Tickets, topics and severity come from Sira’s Customer Intelligence
Everything you need to manage reviews at scale.
Built for brands with dozens or hundreds of branches, where no one person can read every review.
AI drafts in Arabic and English
Every reply written in the customer’s language, including Gulf Arabic, and ready to approve.
Brand voice settings
Tone, length, sign-off and words to avoid, set once for the whole brand.
Approval workflow
Edit, approve or rewrite each draft. Branch teams see their own branches only.
Reply templates
Saved replies for common cases that your team can personalise in seconds.
Reply rate per branch
See which branches keep up and which fall behind, week by week.
Topics, severity and tickets
Serious complaints become tracked tickets for the branch manager.
Customer IntelligenceFor every brand customers rate in public.
What an active, answered profile does for a branch.
Results observed across selected Sira Presence clients after their profiles were completed and every rating got a reply.
Anonymized figures from selected client cases. Each metric comes from a different case.
AI review replies, answered.
Book a call and we’ll show you drafts for your own reviews.
Talk to salesReview management means monitoring, replying to and learning from what customers say about your business online. For multi-branch brands, it also means keeping every branch responsive and fixing the problems reviews reveal.
Never leave a customer without an answer.
Book a call to see Sira draft replies for your own reviews.
