Catch the customers who are about to leave.
Sira spots churn signals in every comment and survey, flags the customers at risk, and shows the revenue they take with them.
“Waited 25 minutes again. Thinking of trying somewhere else.”
Olaya · 8:21 pm “Used to come every week. Not the same anymore.”
Al Malqa · 8:03 pm “Third time the drinks are missing. Last time I order.”
Most customers don’t complain. They just stop ordering.
The few who speak up are telling you what the quiet ones already decided. Every “last time” in a comment stands for many customers who never wrote one.
Olaya“Last time I come here.”
Al Malqa“Not the same anymore.”
“Too slow lately. Trying somewhere else.”
Spot. Size. Win back.
Put a number on the customers you’re losing.
Sira multiplies at-risk customers by your own average order value and visit frequency, so the figure reflects your business.
Your settings
Revenue at risk · this month
“Third time the drinks are missing.”Every at-risk customer, with a reason and a value.
From the first warning sign to the win-back offer, in one place.
Churn signal
Churn signals
Falling ratings, fewer visits, “never again”.
Severity flags
Critical and churn risk on every comment.
Revenue at risk
Based on your order value and visit frequency.
Silent customers
Account for the ones who never speak up.
Top driver
The issue behind most at-risk customers.
Needs attention
Every critical customer in one queue.
Customer profiles
Every comment and survey from the same customer.
Win-back offers
Loyalty vouchers attached to the reply.
Built for brands that live on repeat customers.
Questions teams ask before they switch.
Book a call and we’ll walk you through what your customers are saying.
Talk to SalesSpotting the customers likely to stop buying from you, from what they say in comments and surveys, before they’re gone.
Find the customers worth winning back.
Book a call with our team and see what your customers are saying.
