Every serious complaint, owned until it’s fixed.
Sira spots the comments that can’t wait and opens a ticket with a severity, an owner and a deadline. Your team resolves it.
Hittin · 7:42 pm“Found a hair in the burger.”
Olaya · 7:55 pm“The cashier was rude to my mother.”
Al Malqa · 8:03 pm“Third time the drinks are missing.”
King Fahd Rd · 8:10 pm“Chicken was pink inside.”
Diriyah · 8:21 pm“Never ordering from here again.”
One bad shift can become a public problem.
Complaints without an owner get handled by whoever notices first, or not at all.
★★★★★Hittin · 9:12 pm“Found a hair in the burger.”
Illustrative timeline.
Detected. Assigned. Resolved.
Everything the manager needs, on one screen.
The customer’s words, the deadline and the full history. Reply and resolve without leaving the ticket.
Hittin · Delivery · 7:42 pm★★★★★“Found a hair in the burger. Never ordering from here again.”
Timeline
Set it up once. Every branch follows it.
Rules, deadlines and replies you define, applied the same way at every branch.
Automatic tickets
From Google, delivery apps and surveys.
Five severity levels
Mapped to the topics you choose.
A deadline for each level
Response targets set in minutes.
Assignment
Routed to the right person.
Replies
In your brand’s voice, Arabic or English.
Goodwill offers
From your loyalty program, attached to the reply.
Full timeline
Who did what, and when.
Team metrics
Response times and the busiest branches.
Built for every team that answers to customers.
Questions teams ask before they switch.
Book a call and we’ll walk you through what your customers are saying.
Talk to SalesIt gathers complaints from Google, the delivery apps and surveys into one place, gives each one an owner and a deadline, and tracks it until it’s resolved.
Give every complaint an owner.
Book a call with our team and see what your customers are saying.
