Google reviews management

Every branch’s Google rating, read and answered.

Sira brings in every Google comment from every branch, tags it, and helps your team reply in your brand’s voice. Replies post to Google in seconds.

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Google Business Profile reviews

The brand rating looks fine. One branch is pulling it down.

A 4.4 brand average can hide a branch sliding to 3.6. Nobody notices until it shows up in search.

How Google reviews management works

Link. Read. Answer.

Replies on Google

Answer every comment in your brand’s voice.

Pick an AI draft, a saved template or write your own. Replies post to Google straight from Sira.

New on Google

Google★★★★★Hittin · 8:40 pm“Waited 25 minutes at pickup and nobody said anything.”
Waiting timeNegativeHigh
BranchHittin
Listing rating4.3 ★
Replied this week46 of 48

Earlier at Hittin

★★★★★“Fresh bread, quick service.” Replied
★★“Fries were cold.” Replied
Sira AI draftSorry for the wait, and that nobody kept you updated. We’ve shared this with the Hittin team so it doesn’t happen again.
Names the issue Says what happens next Customer’s language
Waiting time · apology
We’re sorry for the wait. We’re working on faster pickup at this branch and would love another chance to serve you.
Templates are saved by topic in Settings.
Type your reply…
Star-only ratings: use a template or write your own.
Post to GoogleInternal noteOpen ticket
Illustrative example · Try the tabs
What’s included

Every Google listing, one place to answer them.

Area managers see every branch, store managers see their own.

Olaya★★★★★Hittin★★Narjis★★★★

One inbox

Every linked listing, one list.

Branch: HittinRating: 1 to 2 ★Not repliedWaiting time

Filters

Branch, rating, topic, severity, replied.

Sira AI draftSorry for the wait. We’ve shared this with the Hittin team.

AI replies

Drafted from what the customer actually wrote.

Waiting time · apologyActiveFood quality · thanksActiveMissing items · apologyActive

Reply templates

Saved answers for common topics.

★Al Malqa↓Ticket #T-2533High

Tickets

Serious comments become tracked tickets.

CSAT86%Worst dayFridayWorst topicWaiting

Weekly insights

CSAT, worst day, worst topic, top complaint words.

AI summary · 30 days

Staff and food quality are praised. Waiting time at pickup is the main issue, mostly on Friday evenings.

AI summary

The last 30 days, refreshed weekly.

XLSXHittin · 1 to 2 ★18 comments · this month

Export

Any filtered view, ready for a meeting.

Who it’s for

Built for brands people find on Google Maps every day.

“Dinner near me”

Restaurants and cafés

Explore Sunlit clinic entrance
“Clinic near me”

Clinics and healthcare

Explore A customer walking into a sunlit pharmacy
“24-hour pharmacy”

Pharmacies

Explore
“Supermarket near me”

Retail and supermarkets

Explore
FAQ

Questions teams ask before they switch.

Want to see your own branches?

Book a call and we’ll walk you through what your customers are saying.

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Reading, answering and tracking the ratings and comments customers leave on each branch’s Google listing, from one place.

See how every branch looks on Google.

Book a call with our team and see what your customers are saying.

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24Branches linked

Connected features

Reputation ManagementEverything customers say, and what to fix first.Explore AI RepliesReplies in Arabic and English, in your voice.Explore Review MonitoringEvery rating and comment in one feed.Explore Delivery App ReputationRatings and issues on every delivery app.Explore