Reputation management that shows you what to fix first.
Every rating, comment and survey, read for you. Sira finds what keeps repeating and sends the fix to the right branch.
Satisfaction by branch
The customers you lose rarely tell you why.
Two stars, a short comment, fewer orders. Then nothing.
★★☆☆☆Week 3“Cold fries again.”
Illustrative customer journey.
Every customer signal. One place to read it.
Tagged by topic, severity and branch the moment it arrives.
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★★☆☆☆Al MalqaOrder arrived without the drinks.
★★★★★OlayaStaff remembered my order. Lovely team.
“The wait at pickup was longer than usual.”
★☆☆☆☆HittinFound a hair in the burger.
★★★☆☆Al MalqaFries were cold when they arrived.
★★☆☆☆OlayaWrong sauce again.
★★★★☆DiriyahGood food, delivery took a while.
★★★★★HittinBest shawarma in the area, honestly.
Hundreds of comments. Three worth fixing.
Sira reads every comment the way an analyst would and groups them into the few themes that keep coming back. Each theme shows the branches it affects, whether it is growing, and the customers’ own words as evidence.
Spot the pattern. Dig until you find the cause.
“Missing items” is up across the business.
No. Three branches carry most of it.
Al Malqa, Hittin and Diriyah: 71% of all mentions.
At Al Malqa, it’s delivery orders only.
54%5%Every day, on the afternoon shift.
Root cause: bags leave the pass unchecked.
No bag check at handover since the 2 pm shift change.
Every branch knows its one thing to fix.
One target per branch. When it’s fixed, the next one takes over.
Target: 20% fewer waiting time mentions
Olaya priorities
Illustrative targets · Pick a branch to explore
Every serious complaint becomes a ticket.
Severity, owner and deadline, set the moment it lands. Tracked until it’s resolved.
Explore AI Ticketing★☆☆☆☆Hittin · 7:42 pm“Found a hair in the burger.”
Answer every customer. In their language.
Replies that answer what they actually wrote, in your brand’s voice.
★★☆☆☆Al Malqa الطلب وصل بارد والبطاطس ناقصة.
“The order arrived cold and the fries were missing.”Thank you for your feedback. We value your opinion.
نعتذر لك، وصل طلبك باردًا وبدون البطاطس. أبلغنا فرع الملقا لمراجعة تجهيز الطلبات، ويسعدنا تعويضك في طلبك القادم.
“Sorry your order arrived cold and without the fries. We’ve told the Al Malqa branch, and we’d like to make it up to you next time.”See who’s about to leave. And what they’re worth.
Sira flags the customers showing churn signals and puts a number on the revenue at risk.
Illustrative data.
Hear what customers would never post.
A short survey after a visit or order gives customers a private place to speak, with a tap or a voice note. Voice notes are transcribed and sorted into the same themes as everything else.
- Opens in the phone’s browser, no app needed
- Voice notes up to 45 seconds
- Arabic and English
A team that reads everything, every day.
Four AI agents find the patterns, open tickets, set targets and reply to customers, so your people spend their time fixing things.
Finds what keeps coming up, at which branch, and why.
Trusted by brands customers know by name.
Built for how your industry hears from customers.
Questions teams ask before they switch.
Book a call and we’ll walk you through what your customers are saying.
Talk to SalesTracking what customers say about your brand across Google, delivery apps and surveys, and acting on it: fixing the causes, replying, and following up at each branch.
See what your customers are telling you.
Book a call with our team, or start with a free CX health check of your brand.
Book a call with our team and see what your customers are saying.
