Delivery app reputation

Every delivery rating, traced back to where it broke.

Ratings and comments from Keeta, HungerStation, Jahez, Mrsool, Ninja and Talabat in one place, sorted by app, branch and topic. Know if it was the kitchen, the bag or the ride.

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Food delivery analytics

Same kitchen. Different score on every app.

Your kitchen cooks for every app. When one app drops and the rest hold, the problem is on the road. When they all drop, it’s in the kitchen.

How delivery app reputation works

A comment at 8:03 pm. Fixed before the next rush.

Every comment is collected, tagged and sent to the branch that can fix it, while the shift is still on.

8:03 PMCOMMENT INKeetaAl Malqa★★★★★“Third time the drinks are missing.”
8:03 PMTAGGEDMissing itemsHighDelivery14 comments on the same topic at this branch this week.
8:04 PMTICKET#T-2561ToAl Malqa managerSeverityHighDueBefore lunch
9:15 PMFIXEDDrinks check added at the pass.CLOSED9:15 PM
Next weekTRENDMissing items at Al MalqaLowest in six weeks
App and branch comparison

Pick a branch. See where it slips, app by app.

Click any storefront to see its rating on each app, the weekly change and what’s pulling the weakest one down.

Illustrative data · Pick any branch

Al MalqaThis week on every app
Keeta3.9−0.4
HungerStation4.1+0.1
Jahez4.2+0.1
Mrsool4.0Steady
Ninja4.4Steady
KeetaWeakest app3.9
Top issues · last 30 days
Missing items41%
Late delivery22%
Packaging12%
“No drinks in the bag, again.”
Delivery surveys

Some apps only give you a star. Your bag can ask why.

Put a QR on the seal or send an SMS after the order. Customers answer in their browser, by text or voice note, and it sits beside the app ratings.

  • QR on the bag seal
  • SMS after delivery
  • Voice notes, transcribed and tagged
Explore Survey Management
What’s included

Everything in the order. Nothing missing.

Built for delivery ops, readable by everyone else.

KeetaHungerStationJahezMrsoolNinjaTalabat

Six delivery apps, every branch.

Who it’s for

Built for brands that live on delivery.

KeetaOlaya“Fries arrived cold.”Food temperature

Restaurants and QSR

Every app, every branch, every rush.

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Delivery survey“One item missing from my order.”Missing items

Pharmacies

Orders where one missing item matters.

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MrsoolHittin“Eggs arrived cracked.”Packaging

Grocery and retail

Big baskets, more ways to go wrong.

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FAQ

Questions teams ask before they switch.

Want to see your own branches?

Book a call and we’ll walk you through what your customers are saying.

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Tracking the ratings and comments customers leave on delivery apps, by app and branch, and fixing what drives them down.

See which app needs you first.

Book a call with our team and see what your customers are saying.

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6Apps in one view

Connected features

Reputation ManagementEverything customers say, and what to fix first.Explore Review MonitoringEvery rating and comment in one feed.Explore AI TicketingSerious complaints tracked to resolution.Explore Google Reviews ManagementEvery branch’s Google rating, read and answered.Explore