See what keeps repeating, and why it happens.
Sira groups every rating, comment and survey into the few themes worth fixing, traced to the branch, shift and menu item behind them.
Missing items is up 38%, mostly drinks and fries on delivery orders at three branches.
Drinks missing again
Waited 25 min at pickupBurger arrived coldNo fries in my orderSlow drive-thru tonightFries soggy and coldSauce wasn’t in the bag
Queue was too longFood was lukewarm The loudest complaint is rarely the costliest.
One angry post gets the meeting. The issue mentioned quietly, every week, at six branches keeps costing money.
Illustrative data.
Read. Group. Trace.
From “order accuracy” to the exact fix.
One view for head office, one for each store manager.
Customers mostly report missing drinks and fries on delivery orders. Three branches account for 71% of mentions, mainly on the afternoon shift.
Tags
Branches driving it
In their words
“No drinks in the bag, again.”“Ordered a combo, got the burger only.”Staff are friendly and quick at the counter.
- Friendliness mentions up 18%
- Food quality steady
Missing drinks on delivery orders.
- !Afternoon shift, 2 to 5 pm
- !Mostly Keeta orders and delivery surveys
Check every bag at the pass.
- Add a drinks check to the handover
- Brief the afternoon team on Sunday
Everything customers say, organized for action.
From the weekly summary down to a single customer’s words.
Weekly AI summary
What’s going well, what’s at risk, what needs attention.
Topics and tags
20 business areas, broken into precise tags.
Down to the shift
By branch, channel and time of day.
Menu items
How every item and category is talked about.
Revenue at risk
From your own order value and visit frequency.
Trends
Which themes are rising against last month.
Store manager view
Each branch sees its own priorities.
★Hittin · delivery“Ordered a combo, got the burger only.”
The customer’s words
Every mention, with source, rating and branch.
Questions teams ask before they switch.
Book a call and we’ll walk you through what your customers are saying.
Talk to SalesIt reads customer feedback from every channel, groups it into the themes that repeat, and shows where and why each one happens, so teams fix causes instead of single complaints.
Find the cause behind the comments.
Book a call with our team and see what your customers are saying.
