Community management

Every comment, DM and mention. Answered.

Facebook, Instagram, TikTok, X and WhatsApp, together in one place. Sira AI answers the everyday questions, and your team gets the ones that need a person.

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Ad comments

Your ads start conversations. Who’s answering?

Customers read the comments before they buy. A price question left hanging under an ad is a sale that walks away, after you paid for the click.

74%of diners decide on social before opening a maps or delivery app
68%of diners read the comments on an ad before they buy
Unified social inbox

Five tabs. One screen.

Comments, DMs and mentions from every channel land in one inbox, already tagged by topic, sentiment and urgency.

  • Tagged the moment it lands. Nothing sorted by hand.
  • A live SLA timer on every conversation.
  • Urgent ones jump the queue.
AI comment and DM replies

Answers in seconds, in your voice.

Sira AI replies with your real hours, menu, branches and policies, in Arabic or English, the way your brand speaks.

  • Hours, menu and branches, always current.
  • Arabic and English, in your brand voice.
  • Your SOPs and response targets, built in.
Critical alerts

Caught in minutes, not the next morning.

Any urgent or high-risk comment or message is flagged the moment it lands and sent straight to the people who need to act.

Case management

Your team only sees what needs them.

When a conversation needs a person, Sira turns it into a case with an owner, a severity and the full story, and sends it to the right team.

  • An AI summary of every long thread.
  • Routed by topic and workload, so nothing sits unowned.
  • Private notes and mentions inside every case.
Gap analysis

It learns what it couldn’t answer.

Sira spots the questions it couldn’t answer and tells you exactly what to add, so more gets answered every week.

Social listening

Spot it before it spreads.

Mentions of your brand outside your own pages, tracked across platforms, with negative spikes flagged early so your team gets ahead of them.

Community analytics

What they love. What to fix.

See how customers feel about every post and campaign, and how fast your team gets back to them.

Sira 360

One platform. Every customer signal.

Community works alongside Presence and Reputation, so what customers say on social, on Google and on the delivery apps lives in one place.

Presence

Be found and chosen on Google, maps, listings and AI search.

Explore PresenceYou are here

Community

Every comment, DM and mention across social, answered.

Community Management

Reputation

Ratings and comments from Google and the delivery apps, turned into fixes.

Explore Reputation
Our clients

Trusted by brands customers know by name.

McDonald’sShawarmerKuduBuffalo Burger

Every industry gets asked the same thing: are you there?

A restaurant branch at service time
“Do you deliver to Hittin?”

Restaurants and cafés

ExploreSunlit clinic entrance
“Can I book on WhatsApp?”

Clinics and healthcare

ExploreA customer walking into a sunlit pharmacy
“Is this in stock at Olaya?”

Pharmacies

ExploreA shopping bag handed over at a clothing store counter
“Do you have this in medium?”

Retail

Explore
Also forAesthetic clinicsSupermarketsAutomotive
FAQ

Questions teams ask before they switch.

Want to see it on your own pages?

Book a call and we’ll show you Sira answering your real comments and DMs.

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Answering and tracking every comment, DM and mention your brand gets on social, from every branch, in one place, so nothing goes unanswered and serious issues reach the right person fast.

Facebook, Instagram, TikTok, X and WhatsApp: comments, direct messages and mentions, together in one inbox.

Yes. Sira AI replies in Arabic and English, in the customer’s language and in your brand voice.

Yes. Ad comments land in the same inbox and get answered like any other comment, so questions under a paid post don’t go cold.

It becomes a case with an owner, a severity and an AI summary of the conversation, and it goes straight to the right team.

Case Management handles conversations from social media. AI Ticketing is part of Reputation and handles ratings and comments from Google and the delivery apps.

Yes. Replies follow your brand voice, your SOPs and your approval rules, and your team can see and edit any conversation.

Bring every conversation into one place.

Talk to our team and see Sira handle your comments, DMs and mentions.

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