See what every post made people feel.
What customers felt per post and per campaign, which content earned trust and which created friction, and how fast your team answered. One clear report you can share.
Per post
Per campaign
Team performance
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TRUSTED BY
Joy and anticipation. People tagged friends to come try it.
Frustration about prices, with people comparing you to others.
Likes say how far it went. Not how it landed.
Two posts with almost the same likes and comments. One made people want to visit. The other made them angry. Reach alone can’t tell them apart.
Three steps. Then you’re live.
Connect your accounts, pick the numbers you care about, and get one clear report every week.
InstagramWaitingFacebookWaitingTikTokWaitingXWaitingWhatsAppWaitingReport readyTop topic: delivery time. Most loved post: the new breakfast menu.
Per post. Per campaign.
See what customers felt about each campaign and every post in it, so you know which content earned trust and which created friction before you plan the next one.
Try it: pick a campaign
Instagram · reelTikTok · videoFacebook · postWho’s performing. Where it slows down.
Track every agent’s response times, resolution rate and SLA compliance, so you see who is performing and where the bottlenecks sit.
Try it: sort the team
Numbers that mean something.
What people felt, what they asked, and how fast you answered.
Post analytics
What customers felt about each post.
Campaign view
Which campaigns earned trust and which created friction.
Topics and emotion
What every comment thread was about, and how it felt.
Response times
How fast every agent and Sira answered.
Resolution and SLA
Each agent’s resolution rate and SLA compliance.
Reports you can send
Export a report or schedule it to the team.
For people who report on social.
Numbers you can take into a meeting and act on.
Marketing leads
Which posts earned trust and which caused friction.
CX leads
Every agent’s response time, resolution rate and SLA compliance.
Operations
The topics customers raise most, week by week.
Management
One weekly report, ready to share.
Built for brands with many branches
Community analytics, explained.
Want to see it on your own pages?
Book a call and we’ll show what your own posts made people feel.
What is community analytics?
A clear view of what customers felt about each post and campaign, which content earned trust and which created friction, and how your team performed answering them.
What does post analytics show?
Can we see results per campaign?
Can we track each agent?
Can we share the reports?
Does it read Arabic comments?
Which channels are included?