Every comment and DM. One inbox.

Instagram, Facebook, TikTok, X and WhatsApp in one place. Every message lands tagged, timed and ready for the right person.

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Comments, DMs and mentions

TRUSTED BY

A restaurant branch at service time
WhatsApp · 11:42 pm

Is anyone there? My order never arrived and the branch isn’t picking up.

Unread for 9h 12m

Five apps open. One message missed.

Each platform has its own inbox, its own alerts and its own login. The message that waits all night is the one in the app nobody checked.

74%

of diners decide on social before they open a maps or delivery app.

Three steps. Then you’re live.

Connect your accounts, tell Sira who handles what, and every message starts landing in one place.

InstagramWaiting
FacebookWaiting
TikTokWaiting
XWaiting
WhatsAppWaiting
Customer careSocial teamDelivery issuesQualityMarketing
Inbox live
New DM · Instagram

My order from the Olaya branch is 40 minutes late.

ComplaintCustomer care
You’re live. You’re good to go.

Find what matters in one tap.

Every message is tagged by topic, sentiment and urgency the moment it lands. Pick a filter and the inbox sorts itself.

Tagged on arrival. Nothing sorted by hand.

A live SLA timer on every conversation.

Assigned to the right person or team.

Try it: tap a filter

All 8 conversations

My son reacted to the sauce. Are there nuts in it?

AllergyNegative
0:42Ops manager

Waited 50 minutes at Hittin tonight.

Wait timeNegative
6:20Customer care

Do you deliver to Al Malqa?

DeliveryNeutral
0:25Sira AI

The new truffle fries are unreal.

MenuPositive
0:12Sira AI

Is the Corniche branch open late tonight?

HoursNeutral
0:58Sira AI

Wrong order again, third time this month.

Order accuracyNegative
1:36Customer care

Can I switch my order to pickup?

OrderNeutral
0:31Customer care

Loved the service at the Olaya branch today.

ServicePositive
0:09Sira AI
Critical alerts

Caught in minutes, not the next morning.

Any urgent or high-risk comment or message is flagged the moment it lands and sent straight to the people who need to act.

Everything in one inbox.

Every channel, every message type, sorted and owned from the moment it lands.

Five channels

Instagram, Facebook, TikTok, X and WhatsApp, connected once.

Comments, DMs and mentions

All three in one list, ad comments included.

Tagged on arrival

Topic, sentiment and urgency on every message.

Live SLA timers

A clock on every conversation, so nothing waits too long.

Assignment

Send any conversation to the right person or team.

Critical alerts

Urgent and high-risk messages flagged the moment they land.

Made for the people who answer.

From the social team to operations, everyone sees the messages that are theirs.

Social media managers

Every channel in one screen, with no app switching.

CX leads

Every complaint in view, with how fast it was answered.

Operations teams

Complaints that need action reach the team that fixes them.

Marketing teams

What people say under every post and ad, in one place.

Built for brands with many branches

A restaurant branch at service time

Restaurants

Sunlit clinic entrance

Clinics

A customer walking into a sunlit pharmacy

Pharmacies

A sunlit shop entrance with the doors open

Retail

Unified social inbox, answered.

Want to see it on your own pages?

Book a call and we’ll show your own comments and DMs in one Sira inbox.

Talk to Sales

What is a unified social inbox?

One place where comments, DMs and mentions from all your social accounts arrive together, so your team answers from one screen instead of five apps.

Which channels does it cover?

Are comments on our ads included?

How are messages tagged?

Can we assign messages to a team?

Does it work in Arabic?

How is this different from Meta Business Suite?

What do we need to get started?

Every channel. One place to answer.

Talk to our team and see your own comments and DMs in one Sira inbox.

Talk to Sales

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